returns~
Return and Refund PolicyIf you are not completely satisfied with your purchase, simply return the hair accessory or hair accessories to Fox Jewellery in their original unworn condition within 10 working days from the date the hair accessories were delivered.
If you should receive a faulty or damaged item please contact us within ten days. We will not process claims for hair accessories received as faulty after this period of time.
Should you wish to return any hair accessory please email enquiries@foxjewellery.com quoting you name and address, you order number, details of the items, the reason for return and please state whether you would prefer a refund or replacement. An advisor from Fox Jewellery will contact you promptly.
Until the hair accessories reach Fox Jewellery offices they are your responsibility. Please use a reliable delivery service that insures you for the value of the goods.
Fox Jewellery cannot be held responsible for returns that are lost in transit.
Postage costs can only be refunded if the items you received were faulty (providing Fox Jewellery was contacted within seven days of receipt).
In the interests of fraud prevention the refund will be issued by the same method that you paid within twenty eight days of receipt of the return.
To order a replacement item, you must place a new order. You may do this up to one year after your original order. Unfortunately, we cannot automatically reorder a new item for you. Fox Jewellery apologizes for any inconvenience this may cause. You can either place the new order online at foxjewellery.com or telephone +44 (0)845 465 0400.~~~609~683~~